Doing business is of course about serving customers but also trying to win new ones and one Irish IT provider is celebrating a big announcement as a partner for Tesco Mobile.
In a three year deal worth around €2.5 million Client Solutions, with offices in Cork and Dublin, is powering digital transformation at Tesco Mobile Ireland.
Client Solutions will migrate key Tesco Mobile customer-facing systems to the cloud on Microsoft Azure, to enable the telecoms network to reach its ambitious potential. The project, which is already underway, is estimated to be worth around €2.5 million and scheduled for completion by July 2022.
Tesco Mobile Ireland currently has over 400,000 customers, making it the country’s fourth largest mobile service provider. It is also Ireland’s largest Mobile Virtual Network Operator (MVNO).
As competition increases in this sector, Tesco Mobile Ireland has given their tech partner a nice recommendation by saying they have ‘engaged the teams at Client Solutions on several occasions to stay ahead of the curve.’
Having built up an expert knowledge of Tesco Mobile’s business requirements, Client Solutions devised an ambitious plan to re-platform and transform the operation. Among the elements being addressed are:
Improved Customer Self-Service Care: Mytescomobile.ie, the public portal that allows customers to access account balances, top-up, switch plans and manage their account
Enhancement of Award-Winning Mobile Virtual Network Analytics – Business Intelligence platform including data management, analytics and forecasting
RETAIN – A rich suite of applications used by Tesco Mobile’s Waterford based Care Team to serve customers
Introduction of Hosted Finance System – SAP for financial management
For Tesco Mobile customers, this transformation means the public-facing portal mytescomobile.ie will offer increased control and transparency while enabling the customer care team to further improve their ability to serve customer needs. For Tesco Mobile Ireland, the suite of solutions will allow their teams to better understand the user experience and ultimately improve the service to their growing customer base.
Sales Director at Client Solutions Leo Murphy said: “It’s fantastic to be part of Tesco Mobile’s continued growth. Their ambition matches our innovative approach to designing future-proof solutions and this cloud transformation programme in conjunction with Microsoft Azure, is truly transformative for them and their customers.”
Geoff Byrne, chairman, Tesco Mobile Ireland said “We’re pleased to continue our ongoing relationship with Client Solutions. The innovation, creativity and value for money products that Tesco Mobile brings to the Irish market means our customer base continues to grow. We look forward to working with Client Solutions to continue to serve our mobile customers a little better every day.”
“Client Solutions is a great example of an innovative partner who understand the challenges of digitally transforming organisations,” said Denis Meade, Partner Lead, Microsoft Ireland. “They fundamentally understand how to help organisations manage this complex process, with a consultative approach that will ensure their client’s successful digital evolution. This announcement with Tesco Mobile demonstrates their capability to successfully deliver value and change for their customers.”